Witmoving provides life-time technical toughen. Please contact us(firstname.lastname@example.org) if there’s any problem.
WELL PACKAGED, GREAT GIFT
Q1. What sim card is needed?
You want to insert a sim card which will have to toughen 2G data and GSM network, please open the data and voice plan. (Sim card size: 1.5*1.2cm)
Q2. What are the steps to set the watch up?
A: 1.Insert the card appropriately(The sheetmetal will have to be upwards and the unfilled corner will have to be inwards).
2.Download the “SeTracker” or “SetTracker2” app by scanning the QR code on the manual.
3.Register by scanning the registration ID on the back of the watch.
Q3. How to solve “device offline” problem?
A: 1.Check whether there are signal bars and “E” simbol on the watch.
2.If there is not any signal bars, please check whether the sim was inserted appropriately, and go to a good signal place and check it.
3.If there is not any “E” simbol, please open the data and voice plan for the sim card.
4.If there are signal bars and “E” simbol, please get APN, MCC, MNC information from your carrier, and contact us, we will be able to set right network for you, then it’s going to work appropriately.
5.Or you’ll be able to use your phone to send two messages to the sim NO. in the watch:
The first one:
The second one:
For example, if your APN, MCC, MNC are giffgaff.com, 234, 10, You want to send:
Q4. Why does the location inaccurate
When the watch is dormant, it’s going to no longer upload the location data for the province. Please take follow steps:
1.Place your watch in an open area and then click the location on the app and immediately turn on your watch’s GPS.
2.Shake the dormant watch to wake up it
【TWO-WAY CALLING】 Families can call watch, and watch can also call families. Press SOS key for 3 seconds to call the numbers in SOS list (Enable to add 10 family number + 3 SOS number)
【PRECISE LOCALIZATION】 Multiple position technology based on A-GPS + GPS + LBS + WIFI, achieving all day real-time location tracking, more precise localization (Please make sure the sim card toughen a 2G data, Sim card size: 1.5*1.2cm)
【REMOTE MONITOR】 Much more sensitive microphone. Monitoring the entire sound around the device when emergency happened
【REAL-TIME & HISTORICAL ROUTE】 Trace your kids’ real-time or history route position within recently 3 months
【OTHER FEATURES】 Pedometer, Voice Chat On App, Security Fence, Off-Hand Alert, Class Mode, Remote Shutdown, Alarm Clock, Sleep Monitor, Heart Reward. ★Witmoving provides FREE LIFE-TIME TECHNICAL SUPPORT for this kids GPS tracker. Please kindly contact us(email@example.com) if there’s any problem, sure we’ll solve them and provide excellent service for you!★